Policies

Refunds

For service-related refunds, please refer to the Cancellation & Rescheduling section below.

Refunds for retail items are available within 14 days of purchase and will be issued in the original form of payment. Items must be:

  • In their original packaging
  • In the same condition as purchased
  • Accompanied by the original receipt

No refunds will be issued for skincare or body care items.

Updated 1/1/25

Gift Cards

Gift cards may be purchased during regular business hours. Please note:

  • Gift cards have no cash value and are non-refundable
  • Lost or stolen cards cannot be replaced
  • Gift cards may be used for any Balanced Spirit product or service, but must be presented at time of use

While you may purchase a card with a specific service in mind, we cannot guarantee the recipient will be eligible for or able to book that service (e.g., due to health concerns or practitioner availability).

Updated 1/1/25

First-Time Clients

All new clients must:

  • Complete required paperwork and sign agreements within 24 hours of scheduling
  • Provide a valid credit or debit card prior to their first appointment

Failure to complete paperwork or provide card information will result in refusal of service.

Updated 1/1/25

Scope of Practice

All Balanced Spirit practitioners are certified or licensed in accordance with PA laws and follow strict professional standards.

Massage therapists will not:

  • Fulfill unsafe client requests (e.g., excessive focus on one area)
  • Diagnose or treat medical or mental conditions
  • Prescribe medication or perform spinal adjustments

Massage and bodywork services are not a substitute for medical treatment. Clients must provide complete, accurate health information. Draping is required by law for all massage/bodywork sessions. Only the area being treated will be undraped.

Sexual behavior, jokes, or comments will not be tolerated. Any such behavior will result in:

  • Immediate termination of the session
  • A permanent ban from all Balanced Spirit services
  • Notification of law enforcement

Clients may remain in their undergarments during sessions; therapists will avoid covered areas.

Updated 1/1/25

Adverse Reactions

Some services or topical applications may cause adverse reactions depending on your health or medications.

Practitioners will review your intake form and may require a physician’s note before proceeding. All clients must disclose:

  • Medical conditions
  • Medications

Failure to do so may increase your risk of injury or reaction. No exceptions.

Arrival to Your Session

Please arrive:

  • 5–10 minutes early to update paperwork
  • 10–15 minutes early for your first appointment

Late arrivals:

  • Sessions will end at the originally scheduled time
  • Full payment is required
  • After a grace period (5 minutes for 30–45 min sessions; 10 minutes for 60+ min), the appointment will be canceled

If rescheduling is required due to lateness, a 50% rescheduling fee applies. Time cannot be made up and no discounts will be offered.

Updated 1/1/25

Payments

Accepted payment methods:

  • Cash
  • Credit/debit cards
  • Balanced Spirit gift cards

We do not accept insurance and cannot process any insurance claims.

A valid card is required to be kept on file and may be charged for:

  • Late cancellations
  • No-shows

Updated 1/1/25

Cancellations & Rescheduling

All cancellations/reschedule requests must be made at least 48 hours in advance.

Fees:

  • Less than 48 hours’ notice: 50% charge
  • No-show: 100% charge

Clients who repeatedly reschedule (more than twice) may be refused future services.

Wellness Membership clients who cancel late or no-show will forfeit their scheduled credits.

Updated 1/1/25

Client Expectations & Rights

Clients have the right to:

  • A clean, safe, and private environment
  • Confidentiality under HIPAA laws
  • End a session at any time

Therapists also reserve the right to end sessions for:

  • Inappropriate behavior
  • Derogatory comments
  • Discussion of politics, religion, or other personal topics

No refunds or discounts are provided if a session is ended early. All products or enhancements used must be paid in full.

Clients must:

  • Practice good hygiene
  • Avoid strong scents (perfume, smoke, pets)
  • Arrive sober (no drugs or alcohol)

Any inappropriate behavior (including sexual misconduct) will result in:

  • Immediate session termination
  • Ban from future services
  • Possible police involvement

Policies may change at any time at the discretion of the owner.

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