REFUNDS
Refunds will only be given within fourteen(14) days of purchase and will be in the form of payment used to purchase items. All refunds must be in the original packaging and items must be in the condition it was purchased in and must be accompied by the original receipt. No refunds will be given on skincare or body care items. All refunds on co-op vendor’s items and products will be at the vendor’s discretion and will not be honored by Balanced Spirit, LLC. No refunds on Gift Certificates or services received(including enhancements)
GIFT CARDS
All gift cards can be purchased at any time during regular business hours. Cards have no monetary value and are non-refundable for any reason. Cards can be used on all Balanced Spirit, LLC products and services and MUST be presented at time of purchase or payment of services. Although gift cards may be purchased with a specific service in mind, we cannot guarentee the recepient will be able to receive that specific service. Some examples include health diagnoses deemed unsafe for the service, Practitioner's availability and/or current ability to take on new clients.
FIRST TIME CLIENTS
All first time clients must fill out all required paperwork, sign all required agreements and pre-pay, in full, for their first session within 24 hours of scheduling. If these requirements are not met within the required time-frame, sessions will be cancelled and clients will have to begin the intake process again. Only 50% of the pre-paid services will be refunded if the appointment is cancelled due to failure to return intake forms. Any refusal to fill out and/or sign any agreements will result in refusal of services.
SCOPE OF PRACTICE
At Balanced Spirit, All Practitioners are certified accordingly and Massage Therapists are licensed professionals that are held to the highest standards in accordance with PA laws and regulations. Massage Therapists/Practitioners do not diagnose illness, disease or any other physical or mental disorder. As such, the Massage Therapist/Practitioner does not prescribe medical treatment or pharmaceuticals nor are any spinal adjustments performed. Massage therapy, Bodywork and other Healing Services are not a substitute for medical attention and it is essential that all health information provided be true and correct. Draping (or being covered up) is required by law for ALL Massage and Bodywork sessions that require clients to remove clothing and no exceptions will be made regarding this for any reason. Only the area being treated at the time is undraped as the session proceeds. The breasts, genitals, and anus are never undraped for any reason during a session, and every effort is made to respect and protect both the client’s and Therapist’s modesty. Any requests, hints or jokes regarding treatment in the above areas or for sexual activity will not be tolerated and will be viewed as solicitation. This will result in the authorities being called and the person(s) being banned from ALL Balanced Spirit services, classes, events and building. No exceptions will be made for any reason. You may leave on your underclothing or other articles of clothing if you prefer.(Practitioners will avoid covered areas in response)
ADVERSE REACTIONS
Massage, other healing modalities and application of topicals(massage oils, essential oils, creams, lotions) may lead to adverse reactions in certain situations or when used with certain conditions or medications. The Massage Therapist/Practitioner will evaluate your health-history intake and ask you questions to make sure it is safe for you to receive these services. In the event the they are uncertain that any service may not be of benefit to you or could harm you in any way, he or she may ask you to provide a note from your physician stating that it is safe for you. All clients must fill out all required health intake forms and also provide complete details of medical conditions and medications before receiving any treatments. No exceptions will be made for anyone for any reason. Failure to inform the Massage Therapist/Practitioner of all medical conditions and medications may place you at increased risk for adverse reactions.
ARRIVAL TO YOUR SESSION
Plan to arrive 5-10 minutes early to update your paperwork and discuss any changes to your condition with your Massage Therapist/Practitioner. The first session usually requires a longer health intake process, so new clients should arrive 10-15 minutes early on their initial visit. Clients arriving late for any service will be charged for the full session and the session will end promptly at the scheduled time. To be fair and courteous to our other clients and staff, appointments will be automatically canceled after 5 minutes for 30 minute sessions and 10 minutes for 60 and 90 minute sessions after scheduled start time if notice of late arrival was not received a minimum of 15 minutes BEFORE your scheduled start time.
In the case of notice of late arrival and depending on length of the session and Therapist's/Practitioner's or Room’s schedule, clients may be required to reschedule and must pay a 50% fee if rescheduling is required. If Therapist/Practitioner or Room’s schedule can accommodate a late arrival, no time will be made up and no discount on the session will be given and payment of 100% of scheduled time and services is required
*Please note that a late arrival is considered NO MORE that 5 minutes after scheduled start time. Clients arriving after that, even when calling ahead will be required to reschedule & pay a 50% rescheduling fee*
PAYMENTS
Balanced Spirit accepts Cash, Credit/Debit cards and Balanced Spirit gift certificates as payment. We DO NOT accept Insurance payments, nor will any requests to do so be honored at any time for any reason. A valid Credit or Debit card is required from all clients and will be kept on file and will only be used when requested or in the case of cancelations not made within the required timeframe (24+ hours) or in the case of a no call/no show.
CANCELLATIONS & RESCHEDULING
All requests to cancel or reschedule any appointments must be made a minimum of 24 hours in advance. A request made with less than the required time will result in client being charged 50%. Too many requests to reschedule the same appointment(more than two(2))may result in refusal to reschedule and loss of any prepayment up to 100%. All no call/no show client’s card on file will automatically be charged in full (including enhancements) and the client will only be accepted for future appointments on pre-payment basis (payments must be made, in full, at the time of scheduling, including enhancements).
EXPECTATIONS AND RIGHTS
The client has a right to prompt, professional service in an environment that is clean, private, and safe. Client information is not shared with any members of the public or other health-care providers unless the client releases the information in writing in accordance with HIPAA laws and regulations.
The client has the right to end the session at any time should they feel dissatisfied or uncomfortable with the session in any way. Therapists also have the right to end the session at any time if they are made uncomfortable for any reason. Some examples may include and are not limited to; personal questions or statements, any talk of religion or politics and any derogatory comments about race, sexual orientation or other similar topics. No discount or refund is given if session is ended before the scheduled time and payment for all scheduled time and any products(enhancements) used during your time must be paid in full.
The client is expected to demonstrate good hygiene and refrain from wearing strong perfumes, colognes and lotions as some of our Therapists/Practitioners may be sensitive to these things, which could affect their ability to provide services. Any client who arrives with a strong odor of tobacco and/or pet odors will be refused service due to the nature of how these things linger and cling to fabrics(full payment for time scheduled is required in these situations)
Clients should not use illegal drugs or consume any alcohol before any type of session as the use of drugs and alcohol make it unsafe for them to receive services at Balanced Spirit, LLC. Any client who appears to be under the influence will be refused service and depending on the situation, law enforcement may also be called. Future requests for appointments may also be refused.
Clients and practitioners are expected to refrain from any behavior of a sexual nature, including sexual jokes, nicknames, or immodest conduct. Any such behavior from the practitioner toward a client should be reported to Management or other staff members immediately and is grounds for immediate termination. Any sexual behavior from the client toward the practitioner is will lead to the termination of the session and refusal of any future requests for services and could result in the police being called as this is considered solicitation of sexual services and as such, is Illegal.
*Policies may change with little or no notice & are at Owner’s discretion*